SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of viminshop.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://viminshop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
buen sonido, me ha sorprendido lo bien que suenan
Товар получил ,качеством доволен выглядит отлично держится хорошо.
Headphones are clear corresponds to the price quality. Recommend
Very good headset, thank you!
Excellent ears
Пришли быстро,звучание отличное если не придираться.Советую, покупайте.Магазин классный.
звук отличный! заряжается быстро. зарядки хватает на 6 - 7 часов .
Ожидали в комплекте с наушниками чехол Alwap который был на картинке. Качество наушников устраивает.
Наушники хорошие, звук громкий чистый.
Good
Clear sound, good bass easy setup.
Headphones are cool. A year ago I took my son, still everything is fine. This time I took myself and a friend.
Everyone is happy, the parcel reached perm in 5 days, packed was in neat envelope with пупырчатой film inside, the headphones themselves lay in the usual ziplok together with a wire for charging and a set of silicone nozzles. In general, a standard kit. Somehow thought there would be some kind of branded packaging, but no so no, but less garbage to throw away. The headset was slightly heavier than I thought, but maybe it's for the better, on the neck hanging confidently, it feels comfortable. Headphones sit in the ears well, do not fall out. On the headphones on the side, some protrusions (can be seen in the photo, where the speakers), I do not know, why they do not seem to interfere, but they did not see any benefit from them. XS, shorter. Magnets for coupling are normal, it was possible to put a little stronger, but it will also come down. They sound good, like ordinary good "plugs", do not understand which frequencies are better, which are worse, I did. The charge is kept, but it's difficult to say here, it takes time, while all the norms. I bought for 1017 rubles, for this price, headphones of this format are probably not found.
SUPRER
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very good earphones for this price. thank you store.
Good headphones. The store and I recommend it. I did not communicate with the seller.
Sound quality basslar tizler was very good only one click could make a louder sound and the plastic quality was not as expected but works great. Highly recommend to
VERY GOOD